 Magellan Solutions Outsourcing Inc. is a highly dynamic Philippines-based contact center offering a wide range of services to small-to-medium businesses, entrepreneurs and professionals worldwide.
Starting its operations in 2005, Magellan Solutions is committed to providing superior service and unmatched customer satisfaction. The company employs the latest telecommunications and call center technologies to deliver the most cost-effective, yet fully-redundant system for its growing clientele. It uses technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment as well.
Vision
Magellan’s vision is to become the recognized Philippine provider of offshore call center solutions for small-to-medium sized enterprises, entrepreneurs and professionals.
For our Clients:
- To provide the same complete quality of service offered by large multi-national call centers, to the SMEs, entrepreneurs and professionals in all the major and emerging markets.
- To provide a close “partnership” like arrangement where the goal is mutual development.
For our Employees:
- To provide a family atmosphere where its employees strive for the good of the company, and are rewarded based on performance, team work and dedication.
- To provide an environment where employees want to grow with because it provides a supportive group that is dedicated for the well-being of everyone.
Mission
Magellan’s mission is to provide superior value to our clients by offering contact center and business process outsourcing services with five important value levers:
- High quality customer service and back office associates;
- Best practice management processes;
- True cost saving proposition;
- Process transparency; and
- Continuous improvement methodologies
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