Overview
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option to the Philippines, North America (U.S. and Canada), Australia and New Zealand.
We operate more than 7,000+ workstations from 6 contact centers located in and around Manila and Bacolod City.
We offer bilingual services in English and Spanish to the U.S. domestic market and we can support other languages such as Korean, Mandarin, Cantonese and Tagalog.
Our Philippines operations are ISO certified.
Our Mission
Through relentless innovation, our mission is to extend our leadership by setting the highest standards in how we serve and support our employees, our clients and their customers, our shareholders and the communities where we live.And in so doing, lead the transformation of the contact center industry from a commoditized necessity to one of great strategic value for our clients.
Our Values are the Foundations of our Group
Teleperformance commits to meet and exceed its client expectations by providing contact center solutions around the world 24/7 and by delivering superior performance in customer management, while strictly respecting highly ethical and socially responsible values.
Cosmos | INTEGRITY: Absolute. Harmonious. Universal. Being true, authentic and living our values, since they are the pillars on which all of our relationships are built. I say what I do and I do what I say.
Earth | RESPECT: Deep. Nurturing. Abundant. We cultivate what each has to offer, with respect generating respect. I treat others with kindness and empathy.
Metal | PROFESSIONALISM: Crafted. Solid. Reliable. Through our quality and skill, we transform interactions into golden experiences. I do things right the very first time.
Air | INNOVATION: Inspiring. Renewing. Dynamic. Change is the constant wind that fills our sails; we both embrace it and propose it. I create and improve.
Fire | COMMITMENT: Steady. Strong. Radiant. Commitment ignites our actions and drives our performance. It fuels our passion for a job well done. I'm passionate and engaged.
